(?) I left some of my things at the departure airport. Is there a Lost & Found that I can contact?
(+) For all domestic departures at Soekarno-Hatta International Airport, please contact our Call Center at 500890, for assistance.
(?) What if I forgot to file in the missing bag report at the arrival airport?
(+) Don't worry! Get in touch with the nearest Xpress Air branch office and report your missing bag there. The Lost & Found Officer will assist you in filing a missing report.
(?) What is the carry-on limit?
(+) The maximum baggage dimensions for a Boeing Aircraft should not exceed 50 cm x 32 cm x 16 cm. One (1) other small item (e.g. laptop or handbag) is also allowed, and the total weight of all hand baggage should not exceed 5 kilograms.
The maximum baggage dimensions for a Dornier Aircraft should not exceed 25 cm x 15 cm x 8 cm and the baggage weight shall not exceed 2 kilograms.
(?) What if I'm waiting ad my bag does not arrive?
(+) Make sure that you have a receipt of a PIR report from our officer at the Lost & Found Office to further aid in retrieving your bag.